Terms and Conditions

General Information

• Company: Paper Flower
• Address: Søgårdsvej 6B, 3, 2820 Gentofte
• CVR no.: 43259369
• Phone: 53201050
• Email: kontakt@paperflower.dk

Prices

• All prices are in Danish Kroner (DKK) and include VAT and duties.
• Prices are subject to change without prior consent.
• Out-of-stock items may occur.

Payment

• Accepted payment methods: VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, Bank Transfer.
• Payment is deducted when the item is shipped.
• All amounts are in DKK and include VAT.
• Prices are subject to errors and sold-out items.

Delivery

• Orders placed before 5:00 PM are shipped the same day; otherwise, the next business day.
• We deliver throughout Denmark, with shipping prices starting from 50 DKK.
• Delivery is made to the specified delivery address at the time of ordering.
• We do not deliver internationally, to the Faroe Islands, or Greenland.
• Items are delivered via Post Nord or Dao.
• Please note that if there is no space at the delivery point, the package will be moved to the nearest pickup point.
• Items are delivered every business day, 1-5 business days after ordering.
• Specific delivery conditions may apply to certain items.

Warranty

• A 2-year warranty is provided in accordance with the Purchase Act.
• The warranty does not apply to color fading in the paper.
• The warranty applies to manufacturing defects.
• Return costs are covered to a reasonable extent.

Right of Withdrawal

• There is usually no right of withdrawal for handmade individual flowers and bouquets.
• Contact us at kontakt@paperflower.dk to report a complaint.

Return

• Individual handmade flowers or bouquets are usually not returnable, but contact us regarding your order.

Personal Data Policy

• We collect information such as name, address, phone number, email address, and information about your purchase.
• We process your personal information in accordance with our personal data policy.

Complaint Options

• Complaints can be sent to Paper Flower, Søgårdsvej 6B, 3, 2820 Gentofte, or kontakt@paperflower.dk.
• Complaints filed by consumers in other EU countries can be submitted through the EU Commission's online complaint platform here.
• Remember to provide our email address, kontakt@paperflower.dk, when submitting a complaint through the EU Commission's platform.