Return Policy for Handmade Flowers and Bouquets
We at Paper Flower are proud of the quality and craftsmanship of our handmade flowers and bouquets. To ensure you are satisfied with your purchase, we have a clear return policy that protects both you as a customer and our unique products.
General Guidelines for Returns
As a starting point, our handmade products are not covered by the standard right of return. This is because each flower and bouquet is made with care and precision, giving them their unique character. We want to ensure that every customer receives a product that meets their expectations.
Exceptions
However, we understand that situations may arise where you may be dissatisfied with your purchase. If you receive a damaged item or if it does not correspond to the description you saw when purchasing, please feel free to contact us. Our customer service is here to help you find a satisfactory solution.
How do you return?
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Contact Us : If you have any questions about returns or complaints, contact us by e-mail or phone. We will respond within 24 hours and help you with the next step.
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Describe the Problem : Tell us about your order number and a brief description of the problem. This makes it easier for us to process your inquiry quickly.
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Receive Instructions : We will provide you with instructions on how to return the product if necessary.
Important to Note
- All returns must be made within 14 days of receiving the item.
- The goods must be returned in their original condition and packaging to be approved for return.
- We do not cover the shipping costs for returns, unless there is an error on our part.
Customer focus
At Paper Flower we want to ensure that you are satisfied with your purchase. Our handmade flowers are more than just decoration; they are an expression of artistic craftsmanship. That is why it is important for us to help you should problems arise.
We encourage you to read our returns policy carefully, but please do not hesitate to contact us if you have any questions. Your satisfaction is our highest priority and we will do our best to meet your needs.
